L and G Events Ltd
Trading as Leisure Group Events
Company Number: 16791121
Registered Address:
Suites C17–C19, Kestrel Business Centre,
Private Road No. 2, Colwick Industrial Estate,
Colwick, Nottingham, NG4 2JR
Email: admin@leisuregroupevents.co.uk
Telephone: 01773 766 000
By making a booking or paying any deposit, you confirm that you have read, understood, and agreed to these Terms & Conditions on behalf of all persons included in the booking.
1. DEFINITIONS
2. BOOKINGS & PAYMENTS
Deposits
Deposit amounts and deposit due dates are agreed at the time of booking and confirmed in your Booking Confirmation and online portal. Deposit deadlines may vary depending on accommodation or activity requirements.
All deposits are non-refundable and non-transferable.
Final Balance
The final balance is due 56 days before the Event Date.
Late Payments
Late payments are subject to a £25 per day late payment charge.
Security Deposits & Tourist Taxes
Security deposits and local tourist taxes are payable directly to the accommodation and are not included in your package price.
Payments may appear on your bank statement as L and G Events Ltd.
3. FINANCIAL PROTECTION
We are members of Trust My Travel. All qualifying package bookings are financially protected under the Package Travel and Linked Travel Arrangements Regulations 2018.
Activity-only bookings are not protected.
4. CANCELLATIONS & CHANGES
- • 0–56 days before travel: 100% cancellation charge.
- • 57+ days before travel: loss of deposits and administration fees.
Changes must be requested in writing by the Lead Passenger.
- • A £40 administration fee applies to booking changes.
- • Date changes incur a £100 administration fee.
- • Group size changes incur a £20 administration fee.
Traveller substitution is permitted up to 7 days before travel, subject to supplier rules and administration fees.
5. ASSISTANCE DURING TRAVEL
If you experience difficulty during your trip, we provide an emergency contact number for assistance.
6. FORCE MAJEURE
We are not liable for events outside our control including natural disasters, pandemics, government action, strikes, or extreme weather. Refunds are only issued where supplier funds are recovered.
7. BEHAVIOUR & RESPONSIBILITY
Suppliers may refuse service due to intoxication or inappropriate behaviour. No refunds will be issued.
You are responsible for any damage caused.
8. COMPLAINTS
Issues must be reported immediately during travel.
Written complaints must be submitted within 3 working days of return.
9. LIABILITY
We act as booking agent for third-party suppliers and are not liable for injury, loss, or damage arising from participation.
Nothing in these Terms affects your statutory rights.
10. PASSPORTS, VISAS & INSURANCE
You are responsible for passports, visas, entry requirements, and travel insurance.
11. TRAVEL ADVICE
Official travel advice can be found at https://travelaware.campaign.gov.uk/
12. DATA PROTECTION
We comply with UK GDPR and process personal data solely to fulfil bookings and legal obligations.
We are GDPR Compliant, please see our Privacy Policy.
